Frequently asked questions

Packaging solutions and shipping methods are arranged according to customer requirements. The export term is FOB Xiamen.

We support customization of appearance and structure, functions, control systems, logo and branding, cables and connectors, and packaging.

We can provide product specifications, wiring diagrams, installation dimension drawings and electrical schematics, together with technical support for customer project integration.

The minimum order quantity depends on the specific product. Please contact us to confirm the MOQ of the model you are interested in.

The production lead time is generally 15–45 days. The exact schedule depends on the product and order details, so please confirm with our sales team when placing an order.

Yes, samples are provided. The sample availability, cost and preparation time are confirmed by model — please contact us with the model you need so we can go through the details.

We provide a 12-month warranty on delivered products. It covers failures caused by material or manufacturing defects under normal use, such as electrical faults in motors, control boards or power adapters, and functional failures that affect core product functions.

Situations not covered include damage from water ingress, drops or crushing, improper use such as connecting non-standard power or overloading, normal wear of fabric or leather covers, unauthorized disassembly or modification, and consumable parts such as batteries and detachable fabric parts.

For OEM/ODM customers, the specific warranty terms follow the signed purchase contract or quality agreement.

The company holds ISO 9001 and ISO 14001 management system certificates and the amfori BSCI social audit report. Product-level certificates and test reports depend on the specific model — please contact us and we will provide the available certification documents for the product you are interested in.

The available voltage options depend on the specific product. Each product's voltage information is stated in its specifications — please confirm with our sales team for the model you need.

Yes. We can provide product specifications, wiring diagrams and installation dimension drawings, among other technical documents.

Yes. Technical support during integration is arranged according to customer needs — please contact us to discuss your specific project requirements.

We accept T/T and L/C. Payment is generally arranged as a 50% deposit and 50% balance by T/T, and can be discussed specifically according to the customer's situation.

The MOQ is generally 500–1,000 pieces, depending on the specific product. Please contact us to confirm the MOQ of the model you need.

Yes, samples are available. Sample details are confirmed by model — please contact us with the specific model you are interested in.

The production lead time is generally 15–45 days. The exact schedule varies by model, so please consult us for the specific product when ordering.

Yes. We support customization of the customer's logo, packaging and instruction manuals.

Yes. We support appearance, function and structure development. Please contact us to discuss the details of your project.

The whole-product warranty period is 12 months. Failures caused by material or manufacturing defects under normal use are covered.

Situations not covered include damage from water ingress, drops or crushing, improper use such as connecting non-standard power or overloading, normal wear such as fading or pilling of fabric covers, unauthorized disassembly or modification, and consumable parts such as batteries and detachable fabric parts. Details follow our warranty and after-sales policy.

Product-level certificates and test reports depend on the model, based on the certifications confirmed for each product. Please contact us for the documents of the product you need.

Our main export markets are North America and Europe.

Yes. We provide the documents available for each specific product, including product specifications, test reports and certification documents. Please contact us with the model and we will send the available files.